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Wagner fulfills their warranty through their individual dealers. That means that in order to receive warranty support, you will have to refer back to the original dealer you purchased the part from. Be sure to check the dealer's warranty support before you buy the part to make sure that they will properly support the warranty. If a dealer will only refer you back to the manufacturer in order to receive warranty support, then you may not actually have any warranty at all.
Part of our warranty process includes reviewing evidence of the defect provided by the customer. This is easily accomplished by providing video or images of the defective part so our staff can verify the claim and move forward with the warranty process. This removes the necessity of shipping the part back to our facility at the customer's expense.
WARRANTY:
Every Wagner part we sell carries a Limited Lifetime Warranty against defects in materials and workmanship: brake pads (OEX, ThermoQuiet, QuickStop, Severe Duty and Police Pursuit), brake rotors and drums, brake calipers and brake shoes.
If a Wagner part should fail due to a materials or manufacturing defect while under warranty, we will provide a replacement of the part upon return of the defective part.
Limited to ONE replacement during guarantee period
Normal wear and use are not covered under warranty (brake pads, shoes, rotors and drums wear with use).
Wagner® Brake Shoes
Wagner® brake shoes utilize OE-matched friction materials for optimal brake performance and precision-ground materials to maximize friction-to-drum contact.
Optimal Braking Performance
OE-matched friction material for optimal brake performance
Maximizes Friction-to-Drum Contact
Precision ground material maximizes friction-to-drum contact
Matches OE Design
Attached levers and pins included to match OE (on specific applications)
Comprehensive Coverage
Available for foreign and domestic nameplates