Return Policy Terms and Conditions

Basic Criteria

All returns must include the following:

1. Original packaging (manufacturer's box, plastic bags, etc.)
2. Valid Return Merchandise Authorization (RMA)
3. All accessories (lubricant, stickers, installation instructions)
4. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
5. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the return shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Items That Cannot Be Returned

• Special Order parts. Parts marked Special Order on their product page ship directly from the manufacturer (typically 5-8 weeks) and do not qualify for return. If a special order part arrives damaged or missing a piece, we will help you get the correct part - see Defective/Missing Products below.
• Bulk Order items. See our Shipping Policy for what counts as a bulk order.
• Used or installed parts. Any part that shows evidence of being used or installed will not be accepted.

Basic Return Policy

The following policy applies to products still in new condition to be returned for a refund or replacement. Any part that shows evidence of being used or installed will not be accepted.

• Unless otherwise stated below, you have 45 days from the date you receive the product to get a valid RMA from our website and get your product to a carrier to return back to us. It does not have to be back in our warehouse within 45 days, but it does have to be in the possession of the carrier (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
• Except as provided for defective products (see Defective/Missing Products below), you are responsible for all shipping charges for returns sent to our Warehouse.
• All non-defective returns are subject to a 15% restocking fee (except where prohibited by law). There is no restocking fee for defective products.
• For orders that qualified for free shipping (orders over $99), shipping will be deducted from the final refund if the returned items cause the order to fall below the $99 qualification.
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal).
• Please allow up to 14 days from shipment for your return to arrive at our Warehouse, delivery times vary based on carrier selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Defective/Missing Products

The following policy applies to defective products still within 45 days of the original delivery date.

• Defective products can be returned in exchange for a replacement of the exact same product, or at the sole discretion of Suspension.com, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal). Defective products may only be returned within 45 days of the date you actually took delivery of the product.
• Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfilment. How quickly your replacement product ships after that depends on product availability. There is no restocking fee for defective products.
• For products that we verify to be defective, we will reimburse you for your return shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipping method, you incur the expenses yourself and any request for reimbursement will be denied.
• For missing parts you have 45 days from original purchase to file a claim.

SuperPro Warranty Claims

Support

SuperPro has requested that all warranty claims be handled through their office to ensure that they are able to receive first-hand information about any problems. Suspension.com will provide any support that you need but unfortunately we are unable to process warranty claims at the manufacturer's request. The basics of SuperPro's warranty information is as follows:

• Polyurethane Bushings carry a lifetime warranty for the original purchaser and off-road, motor sport, or track applications do not void the warranty.
• Roll Control series parts (ball joints, control arms, sway bars, end links, etc.) are covered by a 3-year, unlimited mileage warranty for the original purchaser.

The basic criteria for a warranty claim is as follows:

• You must be the original purchaser
• The part must have been originally supplied for the specific application listed in the SuperPro Catalog
• The part must have been purchased through an authorized SuperPro dealer in the US, Canada, or US territories

For a warranty claim you will need:

• Proof of Purchase
• Product Bar Code
• Demonstration of issue or failure (photo/video/etc.)
• If product failure cannot be demonstrated via above methods SuperPro may require the item to be returned for evaluation before claim approval